Shipping & Returns

 

Arriving in Style:

The silk accessory that you choose will be delicately wrapped in tissue paper and placed in a beautiful bespoke box with the Katie McKenzie logo in gold, ready to be given as a gift to someone special, whether this is yourself or someone else!

 

Shipping Rates:

FREE delivery for local orders

A flat rate of R400 for international orders.

 

Delivery Lead Times:

As this luxurious brand is mainly bespoke or made-to-order, there are limited in-stock items.

National Delivery

approximately: 2 working days for in stock items

approximately: 1 - 4 weeks depending on in-stock items

International Delivery

approximately: 2 - 6 weeks depending on in-stock items

Any customs or boarder related costs that may occur will be the responsibility of the customer.

 

Returns:

As each silk accessory is meticulously quality checked before dispatch, exchanges or refunds will be granted in the rare occurrence of damage during shipping. In this instance, the product may be returned within a month of receipt. The customer will be responsible for any shipping or postal costs.